Citation is a UK provider of HR, Employment Law and Health & Safety support for small and medium-sized businesses. More than 30,000 UK businesses use Citation for 24/7 access to expert advice, compliance software and hands-on support, so they can spend less time on compliance and more time on what they do best.

Founded in 1995 and headquartered in Wilmslow, Cheshire, Citation gives business owners the practical support they need to stay compliant, protect their people and handle people issues with confidence.

Why do businesses choose Citation for HR and Health & Safety support?

Running a business means managing compliance risk and people problems at the same time. Both can get expensive if you get them wrong. Citation takes the pressure off, with expert advisers, hands-on support and software built for businesses that don't have a dedicated HR or Health & Safety team and helps support those who do.

Citation's track record at a glance:

• 300+ HR professionals, barristers, solicitors and Health & Safety experts, available 24/7
• Trusted by 30,000+ UK businesses
• 99% tribunal success rate for covered cases (2020–2024)
• Clients are 93% less likely to receive an employment tribunal claim*
• Clients are 61% less likely to have a workplace accident*
• Clients are 52% less likely to suffer a workplace fatality*
• £1.5 million Advice Guarantee when you follow Citation's advice

*compared to the national average

What does Citation do for businesses?

Citation takes HR, Employment Law and Health & Safety off your plate to give you confidence and peace of mind. They offer qualified advisers, practical tools and support built around the way your business works.

HR and Employment Law support for businesses

• 24/7 access to expert HR and Employment Law advice from 140+ CIPD-qualified consultants
• Contracts, staff handbooks and HR policies written and kept up to date by specialists
• Straightforward guidance on disciplinaries, dismissals, sickness absence and employment status
• Rotas, holidays, absence and document management made simple through Atlas, Citation's all-in-one HR software
• A £1.5 million Advice Guarantee — follow Citation's advice and Citation defends any employment tribunal claim and pays any awards, up to £150,000 per matter

Health & Safety support for businesses

• 24/7 expert Health & Safety advice from 160+ IOSH, IRSM, NEBOSH and OSHCR-qualified consultants
• Annual on-site visits from local Health & Safety consultants
• Risk assessments and method statements, done to the right standard
• Guidance on RIDDOR reporting and incident investigations, so you're not figuring it out alone
• Health & Safety policies, accident records and documentation, all in order and easy to access
• £1.5 million Advice Guarantee cover for defending prosecutions when you follow Citation's advice

Ready when you are

SDEA members get preferential rates on Citation's full service, with unlimited 24/7 advice, on-site inspections, software access and the full £1.5 million Advice Guarantee.

Give Citation a call on 0345 844 1111 or get a quote to find out more. Just quote 'SDEA' when you get in touch to access your preferential rate.

Free guides for businesses

• Your essential HR and Health & Safety compliance checklist
• An introduction to tendering
• 5 simple steps to COSHH risk assessments

FAQs

What is Citation?

Citation is a UK provider of outsourced HR, Employment Law and Health & Safety support for small and medium-sized businesses. Founded in 1995 and based in Wilmslow, Citation is trusted by more than 30,000 UK businesses. Citation's team includes 300+ HR professionals, barristers, solicitors and Health & Safety experts, available 24/7.

What HR support does Citation offer?

Citation supports businesses to manage contracts, disciplinaries, sickness absence, holiday, recruitment, policies and employee relations, backed by 24/7 advice from 140+ CIPD-qualified HR consultants and Citation's Atlas software. All HR advice is backed by a £1.5 million Advice Guarantee.

What Health & Safety support does Citation offer?

Citation's Health & Safety service includes 24/7 expert advice, annual on-site inspections, risk assessments, RIDDOR reporting guidance and incident investigation support, delivered by 160+ IOSH, IRSM, NEBOSH and OSHCR-qualified consultants. All Health & Safety advice is covered by a £1.5 million Advice Guarantee.

What is Atlas?

Atlas is Citation's all-in-one HR and Health & Safety software. It gives you a single place to manage holiday and absence, employee records, contracts, documents, risk assessments, accident logs and e-learning. Everything's in one place and easy to access via the mobile app or web.

How much does Citation cost?

Citation's pricing depends on the size of your business and the services you need. As an SDEA member, you can access preferential rates on Citation's full-service contracts. Call 0345 844 1111 or click here for a quote.